Support
Last updated · May 5, 2026
Need a hand with RoomTastic? We respond to most messages within 24 hours, Monday–Friday. The fastest way to reach us is by email — please include the email address linked to your account so we can find it quickly.
Contact Us
Email support@roomtasticai.com
Common Questions
How do I cancel or refund my subscription?
RoomTastic Pro is billed by Apple or Google, not by us. To cancel:
- iOS: Settings → your name → Subscriptions → RoomTastic → Cancel Subscription.
- Android: Google Play Store → menu → Payments & subscriptions → Subscriptions → RoomTastic → Cancel.
Refund requests are handled by Apple (reportaproblem.apple.com) or Google Play, in accordance with their policies. We can help you with the request — email us if you're unsure.
How do I restore purchases on a new device?
Sign in with the same Apple ID or Google account you used to purchase, open RoomTastic, and tap Restore Purchases on the subscription screen.
The AI redesign isn't generating
- Make sure you have a strong internet connection.
- Confirm your room photo is well-lit and shows the full space.
- Try a different style preset — some scenes work better with certain aesthetics.
- If the issue persists, email us with your account email and roughly when the failure happened.
How do I delete my account?
Open RoomTastic → tap the account icon → scroll to Danger Zone → tap Delete Account. Or email support@roomtasticai.com from the address linked to your account. Deletion completes within seven days.
I think I'm being charged for something I shouldn't be
Email us with the date of the charge and the email address on your RoomTastic account. We'll investigate and, if appropriate, help you submit a refund request to Apple or Google.
I want to report a bug or suggest a feature
We love feedback. Email support@roomtasticai.com with the subject line "Feedback" and as much detail as possible (device, OS version, steps to reproduce, screenshots).
Privacy & Data
See our Privacy Policy for details on what we collect and how we use it. To request a copy of your data or to delete it, email us.